All customers want to receive the best service during their holiday. Holidays are designed to have fun, relax and take a load of from their normal hectic days. Today, there are many vacation destination areas that people can choose to visit. Some of these places range from visiting a ranch to booking a vacation stay at the Fleur De Lis Hotel. Due to all the competition in this industry, hotels should invest in areas that improve customer visits and increase their experiences. The main idea is to have more guests at your hotel and increase returns as well as loyal customers.
As always, any experience starts with a research process. It is good to consider all customers needs, wants and concerns to serve them well. If the hotel is offering a new product or experimenting with one, how the communication is before, after and during the experience is important. Communication is very important to promote products and the facility.
Make a decision on which sector of the market to target and specialize on that. It is not advisable to offer many products under one roof. If you choose to serve couples, streamline the products to make the experience unforgettable for example, anniversary or honeymoon specials. Another great market sector if family related products.
Have some surprise products for the guests. This could be anything from a simple serenade to an all expenses paid package special offered by the hotel. However, the surprise need not be expensive or even big. Simplicity can be pleasant too. Just do something different and pleasant. This will be highly appreciated by your customers.
Another great way to serve your guests is by solving some of their problems even when they have no clue that they have one. This will show care and concern for the condition of customers and result in a great review. Therefore, the next time your guests arrive late or are trying to find the local market, give them a free ride and save them the hustle of getting supplies. It is a good idea to offer free internet access and laundry services.
Make payments easy and simple. Keep the focus on completing sale and eliminate distractions and roadblocks. Accept all payment methods that make sense like major credit cards. Other payment forms include personal checks and PayPal. Consider how the type of payment you accept reflects on the brand and audience expected. A good example is American Express card that used by many business travelers.
Make sure that you create an excellent rapport with customers and guests. One great idea that most people relate to is excellent human interaction using a brand personality. This person should have great interpersonal skills to be able to chat up clients and take snapshots with them. The hotel could also have a bulletin board for guest stories and photos. Ensure that all experiences and comments are collected as input to help improve service.
Do not forget to track all online traffic concerning the hotel and its service delivery. Interact with clients and answer all questions and queries they may have. This is a great platform to market the brand and respond to complaints and comments. Ensure that the hotel has good ratings on travel sites like TripAdvisor to reduce marketing costs and increase awareness.
As always, any experience starts with a research process. It is good to consider all customers needs, wants and concerns to serve them well. If the hotel is offering a new product or experimenting with one, how the communication is before, after and during the experience is important. Communication is very important to promote products and the facility.
Make a decision on which sector of the market to target and specialize on that. It is not advisable to offer many products under one roof. If you choose to serve couples, streamline the products to make the experience unforgettable for example, anniversary or honeymoon specials. Another great market sector if family related products.
Have some surprise products for the guests. This could be anything from a simple serenade to an all expenses paid package special offered by the hotel. However, the surprise need not be expensive or even big. Simplicity can be pleasant too. Just do something different and pleasant. This will be highly appreciated by your customers.
Another great way to serve your guests is by solving some of their problems even when they have no clue that they have one. This will show care and concern for the condition of customers and result in a great review. Therefore, the next time your guests arrive late or are trying to find the local market, give them a free ride and save them the hustle of getting supplies. It is a good idea to offer free internet access and laundry services.
Make payments easy and simple. Keep the focus on completing sale and eliminate distractions and roadblocks. Accept all payment methods that make sense like major credit cards. Other payment forms include personal checks and PayPal. Consider how the type of payment you accept reflects on the brand and audience expected. A good example is American Express card that used by many business travelers.
Make sure that you create an excellent rapport with customers and guests. One great idea that most people relate to is excellent human interaction using a brand personality. This person should have great interpersonal skills to be able to chat up clients and take snapshots with them. The hotel could also have a bulletin board for guest stories and photos. Ensure that all experiences and comments are collected as input to help improve service.
Do not forget to track all online traffic concerning the hotel and its service delivery. Interact with clients and answer all questions and queries they may have. This is a great platform to market the brand and respond to complaints and comments. Ensure that the hotel has good ratings on travel sites like TripAdvisor to reduce marketing costs and increase awareness.
No comments:
Post a Comment